Datorio - Örbyhus Datorservice

Terms & conditions and Refunds & Returns Overview

Our refund and returns policy lasts 30 days from the date of the receipt. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned/refunded. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable/non-refundable items/services:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Digital services, remote assistance and remote help
  • Computer services
  • Serial codes & registration keys 
  • Online activation codes & keys
  • On-site service

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • If the original packaging is damaged
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition,  is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Computer services, repairs and upgrades

If we carry out a repair on your computer, tablet, telephone or laptop and the same issues reappear within 30 days, we will offer to diagnose and investigate the issue free of charge. If we find that we failed to carry out the repair correctly we will offer to repeat the process correctly and free of charge.(This in some cases may exclude the price of hardware).

Any new or separate issues that appear 30 days after a service/repair or upgrade has taken place are not covered by our 30 day guarantee. You should always contact us if this happens as we may be able to find a way to relate the new issue to the previously repaired issue. In this case we may cover it with our 30 day guarantee. All cases are investigated individually and we reserve the right to make the final decision in each case.

By using or purchasing our services, you agree that you understand that in some cases repairs/procedures/services done to your hardware/software may void the manufacturers warranty and that “Datorio” is not liable for voided warranties.

If there is an issue with a service, repair or upgrade we will offer to investigate it free of charge and if we find we were at fault then we may offer to carry out the procedure again. 

All cases are investigated individually and we reserve the right to make the final decision in each case.

Your data

It is your responsibility to backup your data. During some of our services, data may be lost. We do all we can to prevent unplanned data loss but it can occur. We can not be held responsible for your data during repairs, services and upgrades. Always keep a backup of your data. A hard drive is not a permanent storage device. 

Our general customer agreement

By using our services you agree to the following:

  • Bring in any software that you would like installed (additional charges may apply depending upon services being performed)
  • If you have a PASSWORD to log onto your computer you will need to provide this when you bring in your computer! If you have multiple user names you will need to provide all user name passwords to ensure that your device is working properly under all users. If you are unable to provide the correct password an additional fee may apply to remove the password and complete your repair or service.
  • I understand that in some cases my data cannot be saved and that “Datorio” cannot be held liable for the loss, alteration or corruption of my data.
  • I understand that hardware failure can occur at anytime and that “Datorio” cannot be held liable for any hardware failure that may occur.
  • I understand that if I do not pick up my computer within 30 days after the service/work/repair has been completed I forfeit the items left behind to cover the cost of services preformed by “Datorio” .
  • I understand that it is my responsibility to ensure that all issues indicate in my work/repair request have been resolved within 7 days else brought to the attention of “Datorio” for further investigation without incurring additional fees.
  • I understand that payment is required when the product is picked up.
  • I understand that any special order parts may require payment in full before being ordered.

On-site service(Service på plats)

By using our “On-site service” you are agreeing to the following:

 1.) This service has a one hour minimum charge. This means you will always be charged for the first full hour per booking. 

 2.) After the first hour, we will then charge you for each half hour, with the charge starting from the first minute of that half hour.

 3.) Our on-site service is valid for RUT-Avdrag in most cases.

 4.) If the total travel distance to & from the client is more than 3 Swedish miles, we will add a travel charge to the total payment.

Remote Support Terms & conditions

By using our remote support you are agreeing to the following:

  1. ) You give your full permission for Datorio – Örbyhus datorservice to change, edit, access and take full control of your computer and its content in order to carry out our services.
  2. ) You understand that Datorio is not and will not be held responsible for the protection of the data / files / programs on your computer or any loss of that data resulting from any work undertaken by us. It is your responsibility to ensure your data is saved externally or backed up.
  3. ) You may be logged out of websites and or programs after our services have been carried out. It is your responsibility to make sure you have your account information and passwords saved or stored.
  4. ) Your privacy is important to us! We will not copy any of your personal files / information unless we deem it is necessary for the service we are carrying out or in order to protect your data from possibly being lost during the service. 
  5. ) Datorio – Örbyhus datorservice may record the remote session for quality assurance.
  6. ) You agree to all of these terms as they are and in the language that they are written here. For our full terms and conditions, visit www.datorio.se.

What we see on your computer is private. We will NOT share that information with anyone. Your privacy is our priority.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Computer services, repairs and upgrades

We do not offer refunds on services, repairs or upgrades. If we install new hardware that you have purchased from us and that hardware is defective, we will offer to diagnose the issue and try to repair it. If we find the hardware itself is defective and shows no signs of tampering then we may offer an exchange / refund for the hardware but not service cost. Each case will be investigated individually and we reserve the right to refuse refunds if there has been tampering or physical damage caused after it has left our business.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@datorio.se.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@datorio.se.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping returns

To return your product, you should mail your product to:

Dean Faulkner

17 Murklevägen
Örbyhus
74840
Sweden

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at support@datorio.se for questions related to refunds and returns.