Our refund and returns policy lasts 30 days from the date of the receipt. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned/refunded. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable/non-refundable items/services:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Computer services, repairs and upgrades
If we carry out a repair on your computer, tablet, telephone or laptop and the same issues reappear within 30 days, we will offer to diagnose and investigate the issue free of charge. If we find that we failed to carry out the repair correctly we will offer to repeat the process correctly and free of charge.(This in some cases may exclude the price of hardware).
Any new or separate issues that appear 30 days after a service/repair or upgrade has taken place are not covered by our 30 day guarantee. You should always contact us if this happens as we may be able to find a way to relate the new issue to the previously repaired issue. In this case we may cover it with our 30 day guarantee. All cases are investigated individually and we reserve the right to make the final decision in each case.
By using or purchasing our services, you agree that you understand that in some cases repairs/procedures/services done to your hardware/software may void the manufacturers warranty and that “Datorio” is not liable for voided warranties.
If there is an issue with a service, repair or upgrade we will offer to investigate it free of charge and if we find we were at fault then we may offer to carry out the procedure again.
All cases are investigated individually and we reserve the right to make the final decision in each case.
It is your responsibility to backup your data. During some of our services, data may be lost. We do all we can to prevent unplanned data loss but it can occur. We can not be held responsible for your data during repairs, services and upgrades. Always keep a backup of your data. A hard drive is not a permanent storage device.
Our general customer agreement
By using our services you agree to the following:
On-site service(Service på plats)
By using our “On-site service” you are agreeing to the following:
1.) This service has a one hour minimum charge. This means you will always be charged for the first full hour per booking.
2.) After the first hour, we will then charge you for each half hour, with the charge starting from the first minute of that half hour.
3.) Our on-site service is valid for RUT-Avdrag in most cases.
4.) If the total travel distance to & from the client is more than 3 Swedish miles, we will add a travel charge to the total payment.
Remote Support Terms & conditions
By using our remote support you are agreeing to the following:
What we see on your computer is private. We will NOT share that information with anyone. Your privacy is our priority.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Computer services, repairs and upgrades
We do not offer refunds on services, repairs or upgrades. If we install new hardware that you have purchased from us and that hardware is defective, we will offer to diagnose the issue and try to repair it. If we find the hardware itself is defective and shows no signs of tampering then we may offer an exchange / refund for the hardware but not service cost. Each case will be investigated individually and we reserve the right to refuse refunds if there has been tampering or physical damage caused after it has left our business.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.